Open Lines of Communication

During the course of the construction project, communication channels with the homeowners need to be set-up.  The homeowners should be informed on a regular basis exactly of what is happening, who is on-site, what they are working on, and how work is progressing.  These channels of communication may include:

  • Scheduling information meetings.  These meetings should allow an information exchange between the construction professionals and allow for a question and answer period.
  • Sending a newsletter to the homeowners in regular intervals.
  • Having the construction professionals available for direct communication with the homeowners during general meetings
  • Providing good minutes that adequately summarize information exchanges and decisions following general meetings.
  • The General Contractor may have a full time liaison assigned to the project, a dedicated website for owner updates, or other systems in place to facilitate clear lines of communication.
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